Functional Solutions, LLC

"Our task is not to fix the blame for the past, but to fix a solution for the future" - JFK

About Functional Solutions and Co-Founders

Functional Solutions, LLC (FS) is a woman owned business, in working the soft side of business.  Dionne Eddy and Michael Baines are the mediators, facilitators within the business. In dealing with Mediations, they work on the basis that mediations occur when both parties come to the table willing and ready to mediate. Their experience in preparing both parties for the mediation and their facilitation skills during the mediation paves the way for a successful agreement.   FS also provides stability after the mediation by offering "Agreement Maintenance" at no extra charge.  The process usually takes between 4 to 16 hours, depending on the complexity of the situation.

In dealing with the "Good to Great" program, they work closely with upper management to set the goal for where their Company wants to go. Dionne and Michael head the Company in that direction through various tools and measurements, and other available services. The entire Company is taken into consideration for this journey.

Don't hesitate to contact us for a free consultation regarding your particular situation or if you just have questions. 

Federal and State Governments can locate us in Central Contractor Registration (CCR).

Functional Solutions provides mediation, training, and counseling services.

Functional Solutions is a provider of neutral services for the United States District Court of the Western District of Pennsylvania.

Dionne Eddy

Dionne Eddy is co-founder and President of Functional Solutions, LLC. Dionne is a Nationally Certified Counselor and Licensed Professional Counselor. She has acquired her Masters of Science degree in Counseling Psychology. She has 10 years of experience working in the mental health field as well as a mediator; some of which has been pro bono. Dionne has 2 years experience working in medical facilities. Her mediation training is through Northcoast Conflict Solutions Organization in Ohio, and through the PULSE Institute (an agency in Canada).

"Dionne is a conscientious person which translates to a strong work ethic, and to making sure that quality of service is top notch. She is able to guide and lead those that she worked with while understand the frustrations of the job, while supporting and coaching employees through various situations" - Previous employer.

Michael Baines

Michael Baines is co-founder and partner of Functional Solutions, LLC. In the past 15 years Michael has worked in the area of, helping people to find peaceful ways out of hostile work environments. Michael's mediation training has been with the Albuquerque Center for Mediation, the Atlanta Justice Centers, and many other well- known practioners in the feild of mediation.

"Michael did an outstanding job as mediator to settle a grievance on this National Forest. He has an excellent way with people and a calming manner, which worked well in this particular situation. He helped us to get a win-win solution for the issue we faced. He is a real asset to the mediator corps in this region."  - USFS Forest Supervisor